Responsible Gaming at fbaja —
Play Smart, Stay in Control
fbaja is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming programme gives you the tools, resources, and support you need to keep gambling fun — and to get help the moment it stops being so.
Gambling is entertainment, not a source of income. Never bet more than you can afford to lose. If you feel gambling is affecting your wellbeing or finances, please use our self-exclusion tools or contact our support team immediately at [email protected].
Why Responsible Gaming Matters at fbaja
At fbaja, we genuinely care about the wellbeing of every player on our platform. Bangladesh's online betting audience is growing rapidly, and with that growth comes a clear responsibility: to ensure that every person who chooses fbaja for cricket betting, live casino, or slots does so in a way that remains safe, controlled, and enjoyable.
Problem gambling is a recognised health concern that can affect individuals and families across all backgrounds. fbaja takes a proactive stance — we do not wait for a problem to become serious before acting. Our responsible gaming framework is built into every layer of the platform, from account registration through to ongoing monitoring of play patterns.
We enforce a strict minimum age of 21 years for all fbaja accounts. We provide practical self-management tools that are easy to access from within your account settings. And we maintain a 24/7 support team — reachable via live chat, email, and WhatsApp — so that no fbaja player in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh ever feels alone when they need help.
If you suspect that a person under the age of 21 has created or is using an fbaja account, please report it immediately to [email protected]. We will investigate and act without delay.
Responsible Gaming Tools Available on fbaja
fbaja provides a suite of practical self-management tools that put you in control of your gambling activity. All tools are accessible from your Account Settings and take effect immediately or within the timeframe specified below.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 7-day cooling-off period before it applies.
Define the maximum amount in BDT you are willing to lose within a given daily, weekly, or monthly period. When your loss limit is reached, your account is automatically restricted from placing further bets until the period ends. Loss limits help you manage your bankroll with discipline.
Set a maximum continuous session duration. Once your session time limit is reached, you will receive a reality-check notification and be prompted to take a break. You can configure session limits from 30 minutes up to 8 hours. This feature helps prevent extended unplanned play sessions.
Enable periodic pop-up notifications during your gaming session that display how long you have been playing, your net position for the session, and the time of day. Reality checks occur at your chosen interval — every 15, 30, or 60 minutes — and require you to actively dismiss them before play continues.
Take a planned break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets. Time-outs cannot be reversed once activated — the full period must elapse.
If you feel that gambling is becoming a serious problem, you can request a self-exclusion of 6 months, 1 year, 2 years, 3 years, or permanent exclusion. Self-exclusion immediately closes your account to all betting and casino activity. Reinstatement after a temporary self-exclusion requires a 24-hour reflection period and a verified request to our support team.
How to Activate Responsible Gaming Tools
All responsible gaming tools on fbaja are accessible without needing to contact support. Follow the steps below to set up your preferred limits or request a time-out. If you experience any difficulty, our 24/7 support team is always available to assist.
Log In to Your fbaja Account
Visit the fbaja Login page and enter your registered username and password. Ensure you are accessing the platform from a secure, private device — especially if setting sensitive limits like self-exclusion.
Navigate to Account Settings
Once logged in, go to your Account Settings panel. You will find a dedicated "Responsible Gaming" section containing all available tools — deposit limits, loss limits, session time limits, reality checks, time-out, and self-exclusion.
Select and Configure Your Tool
Choose the tool you want to activate and enter your preferred values (e.g., a daily deposit limit of ৳2,000, or a weekly session time limit of 10 hours). Review the confirmation screen carefully before proceeding.
Confirm via OTP Verification
For security purposes, activating responsible gaming limits — particularly time-out and self-exclusion — requires OTP verification to your registered Bangladesh mobile number. This prevents accidental or unauthorised modifications.
Your Limit Is Now Active
Deposit limits, loss limits, and session time limits take effect immediately. Time-out and self-exclusion also take effect immediately upon confirmation. You will receive an email confirmation to your registered address. Limits cannot be increased or removed without the applicable cooling-off period.
Recognising Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious — even to the person affected. The following are recognised warning signs that gambling may be becoming a problem. If several of these apply to you, we strongly encourage you to use fbaja's self-exclusion tool and seek professional support.
If you recognise three or more of the above signs in your own behaviour, please activate fbaja's self-exclusion feature immediately and contact our support team. You do not have to deal with this alone. Help is available 24/7 at [email protected].
Understanding Each Responsible Gaming Tool
The following section provides detailed guidance on how each fbaja responsible gaming tool works in practice, including important rules around activation, modification, and reinstatement.
Deposit limits cap the total amount you can add to your fbaja account within a defined time window. Loss limits cap the total amount you can lose in net terms within the same window. Both are available on daily (24-hour rolling), weekly (7-day rolling), and monthly (calendar month) bases.
- Minimum deposit limit: ৳500 per day
- Minimum loss limit: ৳500 per day
- Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card
- Reducing a limit: Takes effect immediately, no waiting period
- Increasing a limit: Subject to a 7-day cooling-off period before the higher limit applies
- Removing a limit entirely: Subject to a 7-day cooling-off period
These delays are intentional. They give you time to reconsider a decision made impulsively, ensuring that responsible gaming protections cannot be removed on a whim during a high-pressure moment.
Self-exclusion is fbaja's strongest responsible gaming measure. It is designed for players who have recognised that their gambling has become, or is at serious risk of becoming, a problem. Self-exclusion immediately suspends your account and prevents all forms of access, including betting, deposits, and bonus claims.
- Available durations: 6 months, 1 year, 2 years, 3 years, or permanent
- Takes effect immediately upon OTP confirmation
- Any pending withdrawals at the time of self-exclusion will still be processed to your registered payment method
- Marketing communications are suspended immediately
- Attempting to create a new account during a self-exclusion period is a breach of fbaja's Terms & Conditions and will result in permanent closure of all associated accounts
- Reinstatement after temporary self-exclusion: Requires a written request to [email protected], a 24-hour mandatory reflection period, and identity re-verification
For permanent self-exclusion, no reinstatement is available. This is intentional for players who need an irreversible commitment to stopping.
A time-out is a short-term break tool for players who want to pause their gambling activity without committing to a long-term self-exclusion. It is ideal for periods of high stress, financial pressure, or when you simply feel you need distance from the platform.
- Available durations: 24 hours, 48 hours, 7 days, 14 days, 30 days
- Your account is fully suspended during the time-out period
- You cannot log in, deposit, or bet during a time-out
- Time-outs cannot be cancelled once activated — the full period must run
- Existing pending withdrawals will continue to be processed
- Marketing emails and promotional SMS messages are paused during your time-out
After a time-out expires, your account is automatically reactivated. If you feel you need a longer break after the time-out ends, you can immediately activate another time-out or proceed to self-exclusion from your Account Settings.
Session time limits and reality check reminders are lightweight tools designed to keep you aware of how long you have been playing and how your session is progressing financially. They are recommended for all fbaja players as a baseline responsible gaming measure, not just those with a potential gambling problem.
- Session time limit range: 30 minutes to 8 hours per continuous session
- When the session limit is reached, you are logged out automatically
- Reality check intervals: every 15, 30, or 60 minutes
- Each reality check shows: session duration, net profit/loss in BDT, and current Bangladesh Standard Time
- You must actively click "Continue Playing" to dismiss the reality check — it cannot be ignored
- Both tools can be adjusted upward or downward without a cooling-off period, as they are considered informational rather than hard financial controls
fbaja recommends enabling at least a 2-hour session limit and a 30-minute reality check as default settings for all new accounts.
Ask Yourself These Questions
The following self-assessment questions are adapted from internationally recognised problem gambling screening tools. They are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is for your own awareness only. If you answer "yes" to several of these questions, we encourage you to reach out to our support team.
If you answered "yes" to three or more of the questions above, your gambling behaviour may be causing harm. Please consider activating fbaja's self-exclusion feature and contacting a professional counselling service. You can also reach our support team 24/7 at [email protected].
Contact fbaja Support
Our responsible gaming support team is available around the clock. Whether you want to set a limit, request a self-exclusion, ask a question about your account, or simply talk to someone about your gambling, we are here to help — without judgment.
fbaja support agents are trained in responsible gaming best practices. All conversations about problem gambling are handled with complete confidentiality and without any pressure to continue playing.
Protecting Minors from Online Gambling
fbaja has zero tolerance for underage gambling. Our platform requires all users to be at least 21 years of age, and we enforce this through identity verification checks during the registration and withdrawal process. However, we also recognise that technology alone is not sufficient — parents and guardians play a critical role in preventing underage access to online betting platforms.
We strongly encourage households with children or teenagers to take the following practical precautions to prevent accidental or deliberate access to fbaja and other gambling platforms.
fbaja's Platform-Level Safeguards
Beyond the tools available to individual players, fbaja operates a range of platform-level safeguards designed to identify and respond to at-risk behaviour before it becomes a serious problem.
Our risk system monitors for patterns consistent with problem gambling — such as sudden large deposit increases, extended session durations, or rapid loss-chasing behaviour — and flags accounts for welfare review.
All fbaja customer support agents complete responsible gaming awareness training. They are equipped to identify distress signals in player communications and escalate to our welfare team where appropriate.
Where our monitoring system identifies a player who may be at risk, our welfare team will proactively reach out via email or live chat to check in and provide information about available responsible gaming tools.
fbaja uses 256-bit SSL encryption on all platform connections. Player data — including responsible gaming settings and account history — is stored securely and never shared with third-party marketing organisations.
Play Responsibly — Enjoy fbaja the Right Way
fbaja is Bangladesh's trusted betting platform for cricket, slots, and live casino. We are committed to making sure every player enjoys our platform safely and within their means. Explore our games, read our FAQ, or log in to manage your responsible gaming settings today. For players aged 21 and above only.